After sales team
The work of the after-sales service department is directly in charge of by the deputy general manager, and the director of the after-sales service department is specifically responsible for the work. All departments actively cooperate with each other.
After sales service department is equipped with engineers, technicians and technicians familiar with lifting equipment. Be able to handle all kinds of problems in hoisting equipment installation, debugging and operation. Be able to train operation and maintenance personnel for users on site.
There are strict rules and regulations and assessment methods in the after-sales service department. Full of enthusiasm for users, patient, thoughtful, meticulous. After each on-site service, the user will give a written evaluation. The important basis of our work is to improve the quality of our work
Provide technical requirements for users, including technical requirements for equipment selection and installation.
Provide technical support services in time for user selection, and make users satisfied with the purchase.
Training operation and maintenance personnel for users, so that users can rest assured.
For users to carry out comprehensive debugging of the equipment, to meet the technical requirements of the factory.
We can provide life-long maintenance for our company's equipment at the request of users, or provide timely and effective emergency maintenance service at the request of users.
Long term and timely supply of all kinds of accessories and spare parts to relieve users' worries.
Timely and conscientiously fulfill the "Three Guarantees" obligations.
After sales service commitment
Hebi wenkun mining equipment sales Co., Ltd. has been providing customers with high quality and effective service since its establishment. According to the company's policy of "quality first, customer first, integrity-based, pioneering and enterprising", and in the spirit of "serving users, being responsible for users, and satisfying users", Hebi wenkun mining equipment sales Co., Ltd. makes a solemn commitment to after-sales service
I. during the warranty period, we shall be responsible for repairing and bearing the cost of any defect or damage caused by our manufacture.
2. Out of the warranty period, we can provide maintenance service for any defect or damage caused by any reason until the equipment is completed. The cost incurred belongs to the replacement or supply of accessories manufactured by us, which will be reduced by 10% according to the price at that time. If it is a matching part, we will actively contact and reduce it by 10% according to the matching.
3. Whether within or outside the warranty period, after receiving the user's service notice, rush to the site within 3 days in general and 48 hours in case of emergency, so as to provide prompt and thoughtful service.
4. No matter whether the users have service requirements or not, the company will take the initiative to visit the site regularly, and provide free equipment maintenance and technical consultation services.
5. Introduce the product performance, operation specification and use requirements for users in detail before sales, and provide relevant information. Be a good user's consultant, and provide users with safe, reliable and cost-effective products.
Vi. provide technical training for winch operators according to user requirements.